View Full Version : Trinidad Telecoms Authority tells Digicel to refrain from blocking VoiP

VoIP News & PR
07-10-2014, 04:45 AM
The Telecommunications Authority of Trinidad and Tobago (TATT) has requested Digicel to restrain from blocking customers from using third party Voice over Internet Protocol (VoIP) while it conducts an investigation into the matter.

The Irish-based telecommunication company had earlier this week informed customers that they would no longer be allowed to use VoIP, which is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the internet.

The move blocked customers from utilizing Viber and other services.

But in a statement issued late Tuesday night, TATT said that it had requested that “Digicel consider its position in relation to the provision of access to consumers such that all consumers in Trinidad and Tobago are treated equally in the interim period.

“Whilst the Authority has made no determination or decision in the matter, we believe that the maintenance of the provision of these services in the interim period would be in the best interest of all stakeholders and would allow the Authority time to engage in this process in a calm and constructive manner,” TATT added.

Digicel said it has “considered the authority’s request and welcomes the tone and spirit in which it was made.

“Digicel is willing, in light of the authority’s commitment to carefully review these matters in consultation with the industry, to accede — effective July 09 — to (TATT’s) request in the interim period whilst preserving its rights in relation to the matter generally.”

The telecommunication company said that it has been engaged in discussions with TATT and has sought to relay its concerns relating to the use of these applications and the attendant impact they have on consumers in Trinidad and Tobago.

“Digicel shall continue to engage with the Authority and very much welcomes the opportunity that has been provided to communicate its position and concerns,” the company stated.

The other telecommunication company here – the Telecommunication Services of Trinidad and Tobago (TSTT) said that while it would not comment on the Digicel decision to ban the VOIP, it described the service as an “inescapable” feature of modern telecommunications that is comparable to “e-mail and games”.

Earlier, TATT said it has so far received several complaints from Digicel customers over the issue and the matter will be raised with the mobile provider.