Receiving negative feedback is never a pleasant experience, especially if you feel it was undeserved. If the comment violates our policy on feedback, then you can ask to have it removed. However, a belief that a comment is untrue, undeserved, or left in retaliation, is not one of the criteria for removal. We can't remove the feedback based on these reasons because of two fundamental components of the Call Termination.com Member Ratings system

First, the system is a "Serious Buyer/Seller" -to- "Serious Buyer/Seller" system and all comments in the system and Serious Buyer/Seller's Forum are based on each Serious Buyer/Seller''s perception of the trading experience. Serious Buyer/Seller's are responsible for their own words. Second, Call Termination.com cannot evaluate every ratings for accuracy or fairness. If we began to review and potentially remove ratings and comments for these reasons, the removals would be based on our opinion. However, because we were not involved in the transaction, we are not able to form an accurate opinion about who is right and who is wrong.

We understand your concerns about retaliatory and undeserved negative feedback, but still advise you to always speak the truth about your experiences with other Serious Buyer/Seller's and regulard members. If you feel a negative feedback is appropriate then you should leave it, because your comment may help prevent another Serious Buyer/Seller from experiencing the same situation.

Here are some things you can do to help resolve this issue:

Review the Feedback Removal Policy. Learn about the circumstances under which we will remove feedback. Communicate with your trading partner. We believe direct communication can resolve most disputes quickly. If both parties agree to remove the negatives, then Call Termination.com can remove the feedback once we get requests from both parties. There is a fee for these services. If the parties can not agree to a resoulution, consider using third-party mediation or use a dispute resolution service.

Post a response to the comment. We encourage you to leave a professional reply to any comment on your Member Ratings page by writing in the "Serious Buyer/Seller's Forum" in an effot to clear your name in the case where you feel a negative ratings is inaccurate. When a potential trading partner sees that you have a large number of positive comments mixed in with a negative comment or two, the positive comments you have received will always outweigh a negative comment.