UberConference, funded with $18M from Andreessen Horowitz and Google Ventures, takes the pain out of teleconferencing. We make it easy to join, know who's participating, know who's speaking, and see participants' LinkedIn and Google+ public profiles. Our service leverages elegant UI on web and mobile clients to transform an industry that hasn't seen real innovation in decades. In the year since we won first prize at TechCrunch Disrupt NYC, we've grown dramatically and have a truly amazing pipeline of new services planned.

The Junior Systems Engineer (Telecom) is responsible for helping implement and maintaining several aspects of our telephony infrastructure. This person is responsible in assisting the development of our telephony architecture, new product development and operations of the telecommunications network. This includes but not limited to: support escalation point for systemic issues, product troubleshooting, new client implementation access and desktop/server/carrier issue reconciliation.

Responsibilities

Monitors and maintains telecom network servers

Contributes to knowledge base of support issues and resolutions

Acts as an escalation point for the Customer Support Representatives to coordinate with internal resources such as engineering and product in diagnosing and ultimately resolving client issues.

Must have Technical Requirements

Some understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls

Excellent understanding of Linux OS

Non - Technical Requirements

Must be dependable and must meet commitments at all time.

Able to handle quick changes in environment, job responsibility and people they interact with.

Must be able to work independently as well as be open to mentorship.

Knows how to stays focused and juggle multiple task at once.

Obsess with finding the root cause of the problem not just the immediate solution.

Quickly picks up concepts and guidelines quick especially technical things

College diploma or University degree in the field of engineering or equivalent field and/or related experience with a minimum of 1-2 years

Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills

Superb analytical and problem solving abilities.

Nice to have Technical Requirements

Not needed as you’d learn it on the job but below are great skills to have

Sound diagnostic ability; DDoS mitigation, packet-loss, latency or throughput problems

Basic experience with IP routing protocols including BGP, IS-IS, OSPF

Experience analyzing network packet traces using Wireshark or similar tools

Experience with relational databases and SQL

Understanding of both layer 2 switching and layer 3 routing

Experience in redundancy and high-availability protocols in networking designs

Experience with Shell, Perl, Python, Ruby, PHP

Undergraduate degree in Computer Science or equivalent engineering experience

About Us:

ÜberConference is working on the future of communications and we're looking for great people to join us. We're a small team, obsessed with elegant design and efficient solutions to big problems. Our office is fast-paced, loud and crazy. We like making things.

Perks:

100% paid Medical, Dental and Vision Plan for you and your dependents

Weekly Socials and a Game Room complete with game consoles, ping pong and beer pong tables

Cell Phone, Home Internet and Gym reimbursement

Free healthy, and unhealthy, snacks and drinks

iPad for all new employees and your very own company jacket!